Refund policy

Clear expectations for your better backyard

Updated September 14, 2026

Better Backyard Co is operated by Prestige Grove LLC. Our collection is coming soon. We are not accepting orders, paid preorders or deposits, and no products are currently available to purchase. Creating an account or joining our email list is free and does not reserve a product.

Returns, cancellations and refunds at launch

Before we accept orders, we will publish the applicable return window, eligibility, cancellation conditions, return shipping costs, any restocking fees and refund process. Any product-specific exceptions, including custom or made-to-order items, will be disclosed before purchase. We are not currently advertising a universal return period or fee.

Support starts with us

For questions about this notice or a charge you do not recognize, email support@betterbackyardco.com. Please include relevant order or transaction details, but do not email full card numbers or passwords. We will investigate any charge associated with our store and arrange any refund due.

When sales begin, contact our support team first about damaged, incorrect or defective items so we can coordinate the appropriate next steps. Return eligibility, transit damage and manufacturer warranty claims will be explained separately; a supplier warranty will not replace rights available under applicable law.

Do not send merchandise to our mailing address

2780 E Fowler Ave, Unit 1067, Tampa, FL 33612 is a mailing address only. It is not a showroom, pickup point or returns warehouse. Obtain return instructions from us before shipping any item.

Future policy changes apply prospectively and do not remove rights attached to an existing purchase. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.