Shipping policy

Clear delivery details for your better backyard

Updated September 22, 2026

Better Backyard Co is operated by Prestige Grove LLC. Products are fulfilled by our supplier partners. Shipping costs, delivery services and lead times vary by item and destination. Our support team remains your point of contact.

Shipping costs

Our current supplier-connected products use calculated shipping rates. Enter your complete delivery address at checkout to see available shipping options and charges before paying. Products from different suppliers may ship separately, with separate shipping charges and delivery schedules.

We do not offer a blanket free-shipping promise. Free shipping applies only when expressly shown for the specific item, destination and service in your order. Promotions on a manufacturer’s or supplier’s own website do not automatically apply to purchases from Better Backyard Co.

If checkout does not provide a delivery option, or your delivery requires special arrangements, contact us before placing your order. We will confirm the available service and any shipping or handling quote. We will not add an undisclosed delivery charge to an accepted order without your agreement.

Where we deliver

Our delivery area is eligible addresses in the contiguous 48 United States and Washington, DC, subject to item-specific restrictions. Contact us before ordering for Alaska, Hawaii, US territories, international destinations, military addresses or P.O. boxes; service is not confirmed for these destinations.

Large items and freight delivery

For fire pits, plunge tubs and other large items, confirm the delivery service and site access before ordering. Do not assume a quoted standard service includes liftgate unloading, residential or limited-access service, inside or backyard placement, assembly, installation, utility connections, packaging removal or white-glove service. These services are included only when expressly stated in the product listing or your written delivery quote.

Please tell us about narrow roads, gates, stairs, gravel driveways or other access limitations so we can check requirements with the supplier. Any available special services and their charges must be confirmed before you authorize them. Contact us before changing an address or delivery appointment so we can confirm whether redelivery, storage or other carrier charges would apply.

Processing, transit and tracking

Processing time and transit time are separate and vary by product. Use the item-specific estimate provided on the product page or confirmed by support; we do not promise one delivery timeframe for every supplier. Estimates are not guaranteed arrival dates. Freight deliveries may require an appointment, and tracking will be shared when available. Please wait until the product arrives and has been inspected before scheduling installation.

If we cannot meet an applicable shipment commitment, we will notify you and provide the delay-consent or cancellation and refund options required by law. Updated estimates will not silently replace the terms of an existing order.

Damage, missing items and delivery questions

Inspect the packaging and product as soon as possible. Note visible freight damage on the delivery receipt where possible, take photographs and keep the packaging. Contact us promptly with your order number and the details so we can coordinate with the supplier and carrier. These requests do not remove rights available under applicable law.

For return eligibility and return shipping, please see our Return and Refund Policy and any item-specific terms disclosed before purchase. Contact support for return instructions before sending merchandise.

Contact

Email support@betterbackyardco.com or call (813) 461-0182. Our address at 2780 E Fowler Ave, Unit 1067, Tampa, FL 33612 is for mail only, not pickups or merchandise returns.